| Name | Interested Party | Source | Issues | Risk Opportunity | Initial Rating | Needs & Expectations | Residual Rating | Exisiting Controls | Action |
|---|---|---|---|---|---|---|---|---|---|
| Business Operations | Directors Owners Shareholders | Internal | Future Newcastle Infrastructure Projects | Opportunity | Medium | Newcastle Bypass Extension M1 Extension | High | Effective Management of Customer Satisfaction Effective Operations Processes Understanding of Union requirements - Enterprise Agreements Management knowledge of general issues in the Construction sector. Management knowledge of specific issues in areas of operation - Newcastle | Monitor |
| Business Operations | Directors Owners Shareholders | Internal | Return on Investment | Risk | High | Acceptable return on investment. | Medium | Effective Management System | Monitor |
| Business Operations | Staff | Internal | Return on Investment | Risk | High | Security of Employment | Medium | Effective Management System | Monitor |
| Business Operations | Directors Owners Shareholders | Internal | Business Viability | Risk | High | Changing Customer Requirements regarding Job Pricing and influence of Unions | Medium | Effective Management System | Monitor |
| Business Operations | Directors Owners Shareholders | Internal | Contractual & Other Disputes | Risk | High | Mitigation of Risk | Low | Effective Sales Process Effective Management of Service Delivery Maintenance of Good Corporate Governance All Appropriate Insurances in Place | Monitor |
| Business Operations | Directors Owners Shareholders | Internal | Infrastructure Failure - Key Business Data | Risk | High | Business data available when required. Data is secure | Low | Cloud Based Data Storage Ascora Effective Backup Systems Effective Security Systems | Monitor |
| Business Operations | Directors Owners Shareholders | Internal | Organisational Knowledge | Risk | Medium | Retention of the methodology for the development and management of Projects. | Low | Standard work proceses Effective software packages: Online Management System | Monitor |
| Business Operations | Regulatory Authorities | External | Emeregency Response | Risk | High | Emergency Arrangements meet legislated requirements. | Medium | Effective Emergency Response Planning | Monitor |
| Climate Change | Regulatory Authorities | External | Effects of Climate Change | Risk | Low | Meet the updated requirements of Clauses 4.1 & 4.2 of the ISO Standards | Low | Climate Change deemed not to be an issue for the operations of DC Resourcing. Extreme weather events may cause disruption to ongoing work. No interested parties have been identified with Climate Change as a requirement. | Monitor |
| Climate Change | Directors Owners Shareholders | External | Effects of Climate Change - Extreme Weather Conditions | Risk | Medium | Changing weather patterns may affect the ability to work on open air jobs when required. | Low | No identified controls | Monitor |
| Compliance - Customers | Clients, Allied Staff, End Users | External | Compliance with Applicable Requirements | Risk | High | Compliance with identified requirements | Low | Operational Processes in place to identify customer requirements - Sales Operational Processes in place to identify legislated requirements - Legislation & Legal Compliance Operational Processes in place to meet identified requirements - Service Provision | Monitor |
| Compliance - WHS | Regulatory Authorities | External | Compliance with WHS Requirements | Risk | High | Compliance with WHS Legislation - Interested Party SafeWork NSW | Low | Identified Legislation Identification of Hazards Review of Compliance | Monitor |
| Human Resources | Staff | Internal | Employee Participation | Risk | Medium | Steps taken to facilitate employee participation in WHS Issues Compliancce with requirements of ISO 45001 | Low | Participation Arrangements detailed in Risk Assessment - Employee Participation | Satisfactory |
| Service Delivery | Directors Owners Shareholders | Internal | Human Error/Employee Skill | Risk | Medium | Employees able to follow documented procedures/Work Methods | Low | Effective Training/Competency Management Effective Quality Management System Effective Communication | Monitor |
| Service Delivery | Directors Owners Shareholders | Internal | Critical Skills | Risk | Medium | Required skills available when required. | Low | Effective Sales process. Effective Client Recruitment & Management | Monitor |
| Service Delivery | Directors Owners Shareholders | Internal | Critical Equipment | Risk | Medium | Equipment is available when required. | Low | Low dependance on equipment. Organisational Knowledge - effective backup. | Monitor |
| Service Delivery | Directors Owners Shareholders | Internal | Product Failure & Liability | Risk | Medium | Products & Services provided meet expectations | Low | Effective Quality Management System Effective Operational Processes Effective Training All Appropriate Insurances in Place | Monitor |
| Service Delivery | Clients, Allied Staff, End Users | External | Price, Quality, Delivery | Risk | High | Service delivery at required levels - price,quality and delivery time. | Low | Effective Operational Processes Diverse Customer Base Effective Management of Customer Satisfaction Effective Corrective Action Process | Monitor |
| Service Delivery | Directors Owners Shareholders | External | High level of service performance creates point of difference | Opportunity | Low | Organisation is able to take advantage of market opportunities. | Medium | Effective Management of Customer Satisfaction Effective Operations Processes Effective Corrective Action Process | Monitor |
| Service Delivery | Directors Owners Shareholders | External | Customer Perception | Risk | High | Service delivery at required levels. | Low | Effective Management of Customer Satisfaction Effective Operations Processes Effective Corrective Action Process | Monitor |
| Service Delivery | Directors Owners Shareholders | External | Competition | Risk | High | Poor performance may lead to loss of customers to competitors. | Low | High Level of Service/Capability Presence in Multiple Market Segments Effective Management of Customer Satisfaction | Monitor |
| Service Delivery | Directors Owners Shareholders | External | Competition | Opportunity | Low | Poor competitor performance may lead to an increase in customers. | High | High Level of Service/Capability Presence in Multiple Market Segments Effective Management of Customer Satisfaction | Monitor |
| Service Delivery | Directors Owners Shareholders | External | Performance of Suppliers | Risk | Low | Externally sourced goods/proceses meet expectation. | Low | Low dependance on suppliers. Consumables only. | Satisfactory |
| Service Delivery | Directors Owners Shareholders | External | Performance of Sub-Contractors | Risk | Low | Sub-Contractor preformance meets organisational requirements. | Low | Sub-contractors not used. Processes are not outsourced. | Satisfactory |
| Service Delivery | Clients, Allied Staff, End Users | External | Customer Communication - Job Completion | Risk | Medium | Recorded information is accurate. | Low | Time Sheet requires customer sign off Employees trained in Company Values and Work Procedures | Monitor |
| Service Delivery | Staff | Internal | Travel to Work Sites by Account Managers | Risk | High | Safe Travel | Low | Company Vehicles Provided. Regular Maintenance. Appropriate licences. Adherence to applicable road rules. Adherence to Motor Vehicle Policy Risk Assessment | Monitor |
| Site Management | Directors Owners Shareholders | External | Involvement of Unions in Operations | Risk | High | Minimal disruption from Trade Unions Key Union - CFMEU | Low | Understanding of Union requirements - Enterprise Agreements Management knowledge of general issues in the Construction sector. Management knowledge of specific issues in areas of operation - Newcastle | Satisfactory |
| Site Management | Regulatory Authorities | External | Day to Day Relationships | Risk | Medium | Client requirements effectively managed | Low | Development of effective relationships at site level - Account Managers | Satisfactory |
| Site Operations | Clients, Allied Staff, End Users | External | Fitness for Work | Risk | High | The effects of Fatigue are minimised. | Low | Regular Breaks Employee Consultation Effective Rostering Risk Assessment | Monitor |
| Site Operations | Staff | Internal | High Risk Activities | Risk | High | Safe Methods of Work | Medium | Site Specific WHS Management Plans Ongoing Account Manager interaction | Monitor |
| Site Operations | Staff | Internal | Injury during Various Activities | Risk | High | Safe Systems of Work | Low | Site Specific WHS Management Plans Ongoing Account Manager interaction | Monitor |
| Site Operations | Staff | Internal | Noise, Hearing Loss | Risk | Medium | Minimise Hearing Loss | Low | Mandatory hearing protection as detalied in customer SWMS & Risk Assessments | Monitor |
| Site Operations | Regulatory Authorities | External | Noise, Hearing Loss | Risk | Medium | Meet the requirements of NSW WHS Regulations 2025 Section 56 | Low | Mandatory hearing protection as detalied in customer SWMS & Risk Assessments | Monitor |
| Site Operations | Staff | Internal | Injury from Slips, Trips & Falls | Risk | High | Effects of Incident & Injury | Medium | WHS Management System Effective Hazard Management - Site Inspections Effective Training & Communication - Consultation Reports | Monitor |
| Site Operations | Staff | Internal | Manual Handling | Risk | High | Safe Methods of Work | Medium | WHS Management System Effective Hazard Management - Site Inspections Effective Training & Communication - Consultation Reports | Monitor |