| 87 | Finding #35 - Customer Satisfaction | External Audit | Monitoring, Measurement, Analysis and Evaluation:, The system uses the metric of retained business to evaluate customer satisfaction. Sighted the graph of retained business showing the current Jan – June 2024 and going back to the commencement of that measure, 2016., However given the external influences on clients to change service providers the company could consider a more qualitative assessment of self rating by clients.,  , Evaluation, , Disucssed at Management Review 30-10-2025., Other measures, including a self rating system, were discussed., It was resolved that the current measure would be retained., , No Actions Required | Closed | 30-Oct-25 |
| 86 | Finding #34 - Site Inspections | External Audit | Monitoring, Measurement, Analysis and Evaluation:,  Records of (client) site inspections were sighted 11/4/24 at Bathal West Dapto (KW) / 12/4/24 Patterson’s Leppington (RV), 12/4/24 North RCCI Wollongong (KW), 29/4/24 Futon Hogan RP2J North interchange by DC. However the company’s requirement is for monthly inspections., Evaluation, , Inspection frequency increased to minimum of monthly., 30 Inspections conducted YTD, Inspection Records available. | Closed | 30-Oct-25 |
| 85 | Organisation Chart 2024 | Management System Manual | The Organisation Cahrt requires updating., Evaluation, Organisation Chart updated. | Closed | 5-Aug-24 |
| 84 | Completed Training | Audit | Not all employees have completed the required Quality & Safety Induction., Evaluation, The employee in question, Jessica Gil, is no longer employed by the organisation. | Closed | 13-Aug-24 |
| 83 | Legislation Review 2025 | Legislation Summary | Review of current legislation as identified in the Legislation Register. | Closed | 23-Oct-25 |
| 82 | Organisation Chart | Management System Manual | The Administrative Assistant in the Newcastle Office has left the organisation., Evaluation, Organisation Chart updated. | Closed | 5-Aug-24 |
| 81 | Document Management Procedure - Resonsibilties | Audit | No responsbilites section., Evaluation, Procedure updated to better identify responsibilities. | Closed | 21-Aug-23 |
| 80 | Incident Investigation - 27/03/2023 | | Incident M Daniel - Cut Hand. | Closed | 27-Mar-23 |
| 79 | Legislation Review 2024 | Legislation Summary | Review of current legislation as identified in the Legislation Register., , Evaluation, Legislation Reviewed, No Actions Required | Closed | 31-Mar-24 |
| 78 | Emergency Response Plan | Audit | The Plan needs to be updated due to personnel changes., Evaluation, Plan updated. | Closed | 16-Apr-23 |
| 77 | Finding #33 - Documented Information | External Audit | It was noted that the document Office Module Manual (focussed on How To use FastTrack platform) has not been reviewed since 2017 and may be outdated., Evaluation, Document still current., Reviewed and updated. | Closed | 22-Aug-23 |
| 76 | Training | Management Review August 2022 | Modules on Emergency Response & Manual Handling to be completed. | Closed | 31-Aug-22 |
| 75 | Additional Training | Audit | The organisation would benefit from additional training in Emergency Response and Manual Handling., Actions, Additional Training modules added to competencies:, , Emergency Response, Manual Handling, Slips, trips & Falls, , to be discussed at Management Review | Closed | 27-Jul-22 |
| 74 | Evacuation Plan | Audit | Michael Johnson, a previous employee, is still included in the Response Plan, Actions, Evacuation Plan updated. | Closed | 27-Jul-22 |
| 73 | Legislation Review | Legislation Summary | Review of current legislation as identified in the Legislation Register., , Evaluation, Legislation Reviewed, No Actions Required | Closed | 17-Mar-23 |
| 72 | Finding #32 Trade Unions | Audit | It was evident from conversations with senior management that Trade Unions are an important interested party both overall and in specific geographic markets Sydney / Newcastle etc. or market types (government funded infrastructure / private developments), yet Trade Union have not been identified as Interested party or external issue., Actions, , Risk #1932 added to the Risks Register, Regular review as parts of Risk Management | Closed | 13-Apr-22 |
| 71 | Finding #31 Electronic Signatues | External Audit | The automatic generation of training induction records through Google forms does not yet allow for signatures to be added in authorising the record. The company could consider enabling digital signatures on Google Forms., Actions, The current software in use - Google Forms - does not currently have the ability to capture undefined signatures in real time. The Weekly Consultation Report must therefore be implemented without the use of online signatures., The forms will be updated when this capability is available., Â | Closed | 13-Apr-22 |
| 70 | Incident Investigation - 01/10/2020 | WHS | Evaluation | Closed | 1-Dec-20 |
| 69 | Missing Datasets | Audit | Not all available data is identified in the Procedure Monitoring, Measurement, Analysis and Evaluation, Evaluation, Procedure updated to include Incident Statistics and Retained Business | Closed | 27-Jul-21 |
| 68 | Employee Participation Arrangements | Audit | The arrangements for Employee Participation couild be refleected in the procedure Consultation and Communication, Evaluation, Procedure Consultation & Communication updated to reference the Risk Assessment Employee Participation | Closed | 8-Jul-21 |
| 67 | Incomplete Training | Audit | One employee has not completed the Induction Training - Helen Morwood, Evaluation, All training now complete., Helen Morwood no longer with the organisation. | Closed | 27-Jul-21 |
| 66 | Organisation Chart - Roles & Responsibilities | Management System Manual | The Organisation Chart is incorrect., Michael Johnson is no longer with the Organisation, Evaluation, Organisation Chart updated. | Closed | 6-Jul-21 |
| 65 | Legislation Review | Legislation Summary | Review of current legislation as identified in the Legislation Register., Evaluation, Legislation Reviewed, No Actions Required | Closed | 13-Apr-22 |
| 64 | Staff Changes - Emergency Response Plan | Audit | There have been staff changes which are not reflected in the Newcastle Office Emergency response Plan., Evaluation, Emergency Response Plans Updated | Closed | 9-Mar-21 |
| 63 | Organisation Chart | Improvement | Staff changes to be included in chart., Evaluation, Organisation Chart updated in Management System Manual | Closed | 9-Mar-21 |
| 62 | Finding #30 Consultation | External Audit | It was noted that records of Consultation and TBT sighed from the Base-build and Nihon Projects show little detail and no feedback sought or given with large sections of the forms left blank., Evaluation, , Staff changes allowed a focus on the consultation process., Condultation reports now fully completed. Sample report T Bullen at Built Nihon 04-02-2021 attached. | Closed | 9-Feb-21 |
| 61 | Finding #29 Injury Severity Reporting | Audit | It was noted that the LTI has not been identified as such in the system., Evaluation, Injury analysis updated to include:, , LTI, MTI, First Aid, Report Only | Closed | 9-Feb-21 |
| 60 | Findinf #28 WHS Objectives | Audit | The Objective of Zero Harm was noted along with a count of five minor injuries for the 7 months of the year-to-date. As such the objective for the period has not been achieved., Evaluation, Objective updated to Minimise Harm to better reflect the actual target. | Closed | 13-Jul-20 |
| 59 | Finding #24 Emergency Response Plan | Audit |  It was note that an outdated version of the Emergency Response Plan was out in distribution. , It was noted that no fire extinguisher was in place for the office and no extinguisher shown on the July 2019 ERP. ,  It was also noted that some non critical items in the first aid kit were beyond expiry date. , Evaluation, Managed under Review #1807 and Review #1808 | Closed | 6-Aug-20 |
| 58 | Finding #27 Reprisals & Barriers | Audit | While there was no evidence or suggestion of the company infringing this requirement the system does address two areas of consultation:, 5.1. k: protecting workers from reprisals when reporting incidents, hazards, risks and, 5.4.c: determine and remove obstacles or barriers to participation and minimize those that cannot be removed.  , Evaluation, The arrangements to address the barriers to participation are detailed in the Risk Assessment - Employee Participation | Closed | 15-Mar-21 |
| 57 | Finding #26 Travel | Audit | It was noted that the activity of Travel lacked a reasonable range of controls., Evaluation, Managed under Review #1811 | Closed | 21-Aug-19 |
| 56 | Finding #25 Fatigue | Audit |  it was noted that the Risk Assessments while noting ‘fatigue’ as a hazard with a risk rating of Medium, does not reflect the long-term rostering impact on fatigue (as opposed to fatigue within one day) and the high risk level assigned to this issue by the Account Manager. , Evaluation, Managed under Review #1811 | Closed | 21-Aug-19 |
| 55 | Purchasing Procedure | Management Review August 2020 | Purchasing Procedure to be updated to remove the requirement for formal Supplier Evaluations., Evaluation, Procedure updated to reflect the current process for Supplier Evaluation. | Closed | 5-Aug-20 |
| 54 | Patricipation | Audit | It is not clear how worker participation is managed., Evaluation, Setction - Participation - added to Procedure to detail the methods used for Participation of Workers | Closed | 17-Jul-20 |
| 53 | Emergency Response Plan | Audit | Past employees are referenced in the Emergency Response Plan, Evaluation, Evacuation Plan updated to reflect current staff. | Closed | 17-Jul-20 |
| 52 | Induction Training | Audit | Not all new staff have completed the Company Induction package., Evaluation, Induction training completed. | Closed | 15-Jul-20 |
| 51 | Legislation Review | Legislation Summary | Review of current legislation as identified in the Legislation Register., Evaluation, Legislation Reviewed, No Actions Required | Closed | 9-Mar-21 |
| 50 | Organisation Chart | Management Review February 2020 | Organisation Chart to be updated., Evaluation, Organisation Chart updated in Management System Manual dated 08/04/2020 | Closed | 8-Apr-20 |
| 49 | Coronavirus Policy | Management Review February 2020 | Coronavirus Policy to be included in the system., Evaluation, Coronavirus Management Plan included in system. | Closed | 8-Apr-20 |
| 48 | Coronavirus | Management Review February 2020 | Coronavirus to be added to the Risks Register, Evaluation, Coronavirus added to Risks Register | Closed | 8-Apr-20 |
| 47 | Incident Investigation - 27/09/2019 | WHS | Trip Incident, Evaluation, Operator advised to walk around obstructions., Â | Closed | 28-Oct-19 |
| 46 | Organisation Chart | Management System Manual | The role of Recruitment Consultant has been phased out., Evaluation, Organisation Chart updated. | Closed | 2-Dec-19 |
| 45 | Management Review Procedure | Management Review | The procedure does not identify that Management Review considers both the Quality and WHS Management Systems, Evaluation, , Procedure updated to identify both QMS and WHSMS Review., Issued 21/08/2019 | Closed | 21-Aug-19 |
| 44 | Management Review Agenda | Management Review August 2019 | There would be benefit in including a formal record of WHS Breaches & Prosecutions in the agenda., Evaluation, Item added to meeting agenda. | Closed | 2-Dec-19 |
| 43 | Service Delivery | Service Delivery | The Service Delivery flowchart could better describe the client onboarding process., Evaluation, Service Delivery flowchart updated to identify the Customer Onboarding process as part of the service delivery method whereby customer/site specific information is communicated to clients. | Closed | 2-Dec-19 |
| 42 | Fatigue | Risk Assessment Field Activities | The treatment of Fatigue in the Risk Assessment could be more extensive., Evaluation, , Risks Assessment for Field Activities updated to include:, , Short term fatigue as a result of long hours, Cumulative Fatigue due to long work periods without days off., , , Risk included in Risks register, , Â | Closed | 21-Aug-19 |
| 41 | Procedure Review - Incident Investigation | Incident Investigation | The procedure is due for review., Evaluation, , Previous procedure transferred to myQuality, Procedure Emergency response developed. | Closed | 2-Dec-19 |
| 40 | First Aid Kit SIgnage | Emergency Response Plan - Newcastle | There are no signs indicating the location of the first aid kit., Evaluation, First Aid Kit and Signage Installed. | Closed | 2-Dec-19 |
| 39 | Fire Extinguishers | Emergency Response Plan - Newcastle | There are no fire extinguishers inside the office., Evaluation, Fire extinguisher installed. | Closed | 2-Dec-19 |
| 38 | AS 3745 Is Not Included in the Legislation Register | Legislation Summary | AS 3745 is referenced in the site Emergency Plan., Evaluation, AS 3745 included in the Legislation Register - Issue 21/08/2019 | Closed | 21-Aug-19 |
| 37 | Staff Meetings | Consultation & Communication | The description of the process for Weekly Staff Meetings is not sufficiently detailed., Evaluation, The standard agenda for the Weekly Staff Meeting has been added to the system. | Closed | 21-Aug-19 |
| 36 | Manual Handling | Management Review August 2019 | A Manual Handling Awareness program is to be developed., Evaluation, , Manual Handling training handout developed. See attached., Delivered at Toolbox meetings. | Closed | 19-Aug-19 |
| 35 | Incident Investigation - 29/01/2019 Back Injury | WHS | Back strain while lifting., Evaluation, Site Toolbox Talk to re-enforce manual handling techniques | Closed | 19-Feb-19 |
| 34 | Incident Investigation - 02/04/2019 - Foot Injury | WHS | Sprained ankle when moving table., Evaluation, Site Toolbox Talk to re-enforce manual handling techniques, Â | Closed | 23-Apr-19 |
| 33 | Incident Investigation - 14/05/2019 - Foot Injury | WHS | Foot Injury - Falling Object. Spreader box unstable on top of load., Evaluation, Site Toolbox Talk to address correct securing of loads. | Closed | 3-Jun-19 |
| 32 | Incident Investigation - 22/01/2019 | WHS | Poor sleep, anxiety, Evaluation, Councilling delivered, Â | Closed | 4-Feb-19 |
| 31 | Incident Investigation - 10/01/2019 Crush Injury | WHS | Crush injury when steel moved during blasting., Evaluation, Methods for securing steel during blasting re-inforced durng site Toolbox Talk. | Closed | 18-Jan-19 |
| 30 | Legislation Review | Legislation Summary | Review of current legislation as identified in the Legislation Register., Evaluation, Legislation Reviewed, No Actions Required | Closed | 28-Jun-20 |
| 29 | Incorrect Reference | Audit | It was noted that the Accreditation page of the DCR website refers to the previous certification to ISO9001:2008, Evaluation, Website updated to reference the correct standard. | Closed | 29-Jul-19 |
| 28 | Data Analysed | Monitoring, Measurement, Analysis and Evaluation | The procedure does not adequately detail the data currently analysed by the Organisation., Evaluation, The table "Current Data Available" was added to the procedure. | Closed | 30-Mar-19 |
| 27 | Responsibilities - Process Overview | Service Delivery | The procedure could better describle the role of the Account Manager in the Service Delivery process., Evaluation, Procedure updated to describe the role of Account Managers | Closed | 30-Mar-19 |
| 26 | Supplier Review | Purchasing | Regular Review of Supplier Performance Register, Evaluation, , Review of supplier process conducted with the conclusion that as DCR does not purchase Quality Critical goods (consumables only)., Decision made to remove the requirement for Supplier Review from the Purchasing procedure., Procedure to be reivsed accordingly. | Closed | 21-May-19 |
| 25 | Training Records | Training | The procedure could better describe the records maintained outside the MyQuality system., Evaluation, Procedure updated to identify records stored on servers. | Closed | 30-Mar-19 |
| 24 | Organisation Chart | Management System Manual | The Organisation Chart needs to be updated in light of recent staff changes., Evaluation, Organisation Chart revised., Management System Manual updated. | Closed | 19-Mar-19 |
| 23 | Exclusions | Management System Manual | Calibration is included as a system exemption on the certificate. This is not reflected in the Manual., Evaluation, Management System Manual Section Non Applicable Requirements updated to include Clause 5.1.5.2 Calibration | Closed | 4-Feb-19 |
| 22 | Organisational Knowledge | Management System Manual | The requirements of Organisational Knowledge could be better addresses., Evaluation, An additional section entitles "Organisational Knowledge" was added to the Management System Manual | Closed | 30-Mar-19 |
| 21 | Unidentified Legislation | Legislation Summary | The requirements of Australian Consumer Legislation should be reviewed., Evaluation, Consumer Legislation added to the Legislation Register for regular review. | Closed | 1-Feb-19 |
| 20 | Quality Policy | Quality Policy | Quality Policy to be attached to Policy File | Closed | 14-Aug-18 |
| 19 | Incorrect Hyperlinks | Audit | The hyperlink to the document register contained in the document & records management procedure within "Internal Audits" is linked to another client., Evaluation, Procedure Documents & Records Management updated to include correct hyperlinks | Closed | 23-Aug-18 |
| 18 | Risk Register - Sub Contractors | Audit | Risk Register -Subcontractor Review incomplete., Evaluation, DC Resourcing does not employ subcontractors in the delivery of their services. The likelihood that poor performance occurs (in the control section of the review) is therefore none.., No action required. | Closed | 13-Aug-18 |
| 17 | Interested Parties - Account Managers | Management Review August 2018 | Relationships of Account Managers to be added to the Register., Evaluation, Interested Parties Register & Risk Register updated. | Closed | 12-Aug-18 |
| 16 | Privacy Act | Management Review August 2018 | Additional information is required on the changes to the Privacy Act, Evaluation, Notifiable Data Breaches Scheme added to the Legislation Register | Closed | 12-Aug-18 |
| 15 | Interested Parties Register | 04.02 Interested Parties Register | The Interested Parties Register is not easily located within the management system., Evaluation, Shortcut to Interested Parties Register added to the Main Menu | Closed | 10-Aug-18 |
| 14 | Induction Package | Management Review August 2018 | The Induction package is to be reviewed, updated and re-issued., Evaluation, Induction Package reviewed and updated. | Closed | 12-Aug-18 |
| 13 | Sales Records | Audit | Sales records maintained are not identified in the procedure or the Records Register, Evaluation, , Procedure updated to identify records, Records Register Updated | Closed | 10-Aug-18 |
| 12 | Records of Communication | Audit | Not all records of communication are identified in the Records Register, Evaluation, Register updated. | Closed | 10-Aug-18 |
| 11 | Records of Training | Audit | The records of training maintained on the server are not identified in the Records Register, Evaluation, Register updated. | Closed | 10-Aug-18 |
| 10 | Compliance Review Log | Audit | The procedure identifies a Compliance Review log., Evaluation, The procedure has been updated under Responsibility Item 2 to better describe the process. | Closed | 9-Aug-18 |
| 9 | Legislation Review | Legislation Summary | Review of applicable legislation., Evaluation, Legislation reviewed and updated as appropriate., No Further Actions Required. | Closed | 3-Jun-19 |
| 8 | Legislation Review | Legislation Summary | Review of current legislation as identified in the Legislation Register., Evaluation, , The revised Regulations (2017) for the Workm Health & Safety Act are not referenced., The Privacy Act is not included. | Closed | 9-Aug-18 |
| 7 | Quality Manual - Naming | Audit | The Quality Manual also deals with WHS issues. It could be better described., Evaluation, Manual renamed Management System Manual to better describe the document's function. | Closed | 7-Aug-18 |
| 6 | Quality Manual | Audit | While the Quality Manual details the methods used to identify Interested Parties, the register is referred to as the Identified Parties Register, Evaluation, Reference in the Manual changed to Interested Parties Register | Closed | 7-Aug-18 |
| 5 | Finding #21 - Internal Audit | Audit | Whilst the 2017 schedule was drafted and begun, no further audits have been conducted since GW left (Aug 2017)., Evaluation, , QMS re-established May 2018., Audit Schedule re-established, Audits underway. | Closed | 7-Aug-18 |
| 4 | Finding #23 - Resources | Audit | While adequate physical resources, management and labour pool resources were demonstrated, the departure of GW Aug 2017, has left the QMS inadequately resourced., Evaluation, External consultants, quality.com.au, engaged to manage the QMS | Closed | 7-Aug-18 |
| 3 | Finding #22 Management Review | External Audit | Whilst management reviews were conducted quarterly in 2016, only one conducted in 2017 in which not all input and output requirements were met., Evaluation, , QMS re-established May 2018, Management Review scheduled for August 2018 | Closed | 7-Aug-18 |
| 2 | Quality Policy - Website | Audit | The policy is available to interested parties on the company website, however the policy available is out of date., Evaluation, Website updated | Closed | 22-Aug-18 |
| 1 | Communication of Policy | Audit | It is not clear how the policy is communicated within the organisation., Evaluation, The updated Quality Policy is to be included in the revised Induction Package., Rever Review #1704 | Closed | 10-Aug-18 |